Privacy Policy

1. Introduction

Welcome to Siddique Halal Food. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile application.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Full name
Email address
Phone number
Delivery address (including postal code)
Billing address
Payment information (processed securely through payment gateways)
Date of birth (for age verification if required)

2.2 Account Information

Username and password
Order history
Saved preferences
Wishlist items
Communication preferences

2.3 Automatically Collected Information

IP address
Browser type and version
Device information
Operating system
App usage data
Location data (with your permission)
Cookies and similar tracking technologies

2.4 Transaction Information

Purchase history
Payment method details
Delivery tracking information
Customer reviews and ratings

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

Process and fulfill your orders
Manage deliveries and shipments
Handle payments and billing
Provide customer support
Send order confirmations and updates

3.2 Account Management

Create and manage your account
Authenticate users
Personalize your experience
Remember your preferences

3.3 Communication

Send promotional emails and notifications
Provide updates about new products
Share special offers and discounts
Respond to inquiries and feedback
Send important service announcements

3.4 Improvement and Analytics

Analyze user behavior and preferences
Improve our website and app functionality
Develop new features and services
Conduct market research
Optimize product offerings

3.5 Legal and Security

Comply with legal obligations
Prevent fraud and unauthorized access
Protect our rights and property
Enforce our terms and conditions

4. Sharing of Information

We may share your information with:

4.1 Service Providers

Payment processors
Delivery and logistics partners
Cloud hosting services
Customer service platforms
Marketing and analytics tools

4.2 Business Partners

Halal food suppliers and vendors
Certification authorities
Marketing partners (with your consent)

4.3 Legal Requirements

Government authorities when required by law
Law enforcement agencies
Legal proceedings or court orders

4.4 Business Transfers

In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate security measures to protect your information:

SSL/TLS encryption for data transmission
Secure payment gateways (PCI DSS compliant)
Regular security audits
Access controls and authentication
Encrypted data storage
Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

Request access to your personal data
Update or correct inaccurate information
Download your data

6.2 Deletion

Request deletion of your account and personal data
Right to be forgotten (subject to legal requirements)

6.3 Marketing Communications

Opt-out of promotional emails
Unsubscribe from newsletters
Manage notification preferences in the app

6.4 Cookies

Control cookie preferences through your browser
Opt-out of tracking cookies

6.5 Location Data

Enable or disable location services in your device settings

To exercise these rights, please contact us at [privacy@siddiquehalalfood.com]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic
Improve user experience
Personalize content
Track marketing campaign effectiveness

Types of cookies we use:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand user behavior
Marketing cookies: Used for targeted advertising
Preference cookies: Remember your settings

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

As we operate in Japan and may serve customers in other countries, your information may be transferred to and processed in different jurisdictions. We ensure appropriate safeguards are in place for such transfers.

10. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Typical retention periods:

Account information: Duration of account plus 3 years
Transaction records: 7 years (as required by Japanese law)
Marketing data: Until you opt-out or 3 years of inactivity

11. Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting a notice on our website
Sending an email notification
In-app notification

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Siddique Halal Food

Email: privacy@siddiquehalalfood.com
Customer Service: support@siddiquehalalfood.com

14. Compliance

This Privacy Policy complies with:

Japan’s Act on the Protection of Personal Information (APPI)
General Data Protection Regulation (GDPR) where applicable
Other relevant data protection laws